FAQs - First-Moments

CLOSEOUT SALE! EVERYTHING MUST GO!

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CLOSEOUT SALE! EVERYTHING MUST GO!

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    The smell of a fresh clean baby, baby powder and Johnson&Johnson linger in the air. Constant laugher and chuckling is a soundtrack that is on repeat. First-Moments is the place to come and get all you needs for the beginning stages that you have with your little one. From cute onesies, to educational toys, even mommy and me matching tees; we have it all. Pack away the stress when you think of what First-Moments has to offer.Remember we have...the essentials for babies first moments and beyond.

    For us, it’s about the artisans and their communities.

    Shop Africa

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    Shop The Americas

    Featured - Costa Rica

    Shade Grown Coffee - Aquieres - Costa Rica 

    Haitian Metal Wall Art from Criox Des Bouquet - Haiti

    Handcrafted Artisana Jewelry, Art Camp - Mexico

    Wild Woolies Felt Bird Houses - dZi - Tibet

    Home Decor

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    FAQs

    I've placed an order, now what?

    When you first place an order, you'll receive a confirmation email or txt and when your order is shipped you'll receive an email with tracking information. 

    I need to change my shipping address, what can I do?

    Customers have 48 hours to reach out to us at info@first-moments.com to change the shipping address on the order. Once that time has passed, changes can be made to your order. 

    I changed my mind, can I get a refund?

    After finalizing your purchase and receiving a confirmation email, you changed your mind. You have 48 hours to reach out to us either by phone or email to have your order cancelled and fully refunded.

    What is your refund/return policy?

    Refunds will only be granted to customers who did not receive their products within 35 days from the purchase date. If 35 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    If your package has shipped and is NOT received by the specific holiday or within 35 days, a refund for the product(s) amount will be issued. Shipping refunds will not be granted in this case.

    At this moment, First-Moments does not accept returns. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and colors of your item(s).

    Please note that this information is subject to change and is up to the discretion of the company. If you have any more questions or concerns, feel free to reach out to sale@first-moments.com. 

    What is your exchange policy?

    We do not accept exchanges. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and color of your items.

    We will only consider exchanges for size, damages or defects, or if the wrong product(s) were shipped to you by mistake.

    To be considered for this action, you must submit a request within 48 hours of receipt and items must be in new condition.

    • If you would like to exchange an item for size, please contact customer service for authorization.

     

    • If you would like to exchange an item due to defect or damage at the time of delivery to you, please contact customer service for authorization. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect or damage. If entitled to a replacement item due to defect or damage, we will replace the product, subject to inventory, within a reasonable period of time.

     

    • If you would like to exchange an item due to the wrong item being shipped to you, please contact customer service for authorization. Upon receipt of the wrong item, we will fully examine it and notify you via e-mail, within a reasonable period of time. If the wrong item is returned with damages or defects, you may be responsible for damages or defects that were caused after you received the item. If entitled to a replacement item due to the wrong item being shipped to you, we will replace the product, subject to inventory, within a reasonable period of time

    All requests for an exchange must be made within 48hrs after the package is received.

    The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged.

    If we authorize your exchange, please include a copy of the receipt, your contact number, and the item information (such as name, color, and size) that you would like with your return. After we have received the package, we will contact you to confirm the details and have the new item sent out.

    All exchange shipments are the responsibility of the customer.

    Exchange requests made after 48 hours of receipt of the item will not be accepted.

    ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY. ITEMS THAT ARE ELIGIBLE FOR AN EXCHANGE MAY ONLY BE EXCHANGED ONCE PER ORDER.

    What if I never received my item?

    We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. It is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier. You can request the carrier information from us should you want to investigate.

    How do I contact Customer Service?

    Please email us at sale@first-moments.com. Please make sure to include all relevant information like your order number, the name the order was placed under, or item description(s) so that we can better assist you.

    What payment options are available?

    We accept all major credit cards and PayPal.

    Do you ship internationally?

    No, we do not ship internationally at this time.

    Do you ship to Post Office Boxes?

    Yes, we ship packages to PO Boxes.